Frequently asked questions

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Daily use

The batteries of the Loqed Smart Lock will last for approximately one year. If the batteries are out of power (of course, notifications are send in advance), the Loqed Smart Lock features an emergency power connector on the outside of the door (see question “What if the batteries of the Loqed Smart Lock are empty?”).

Included with the Loqed Smart Lock are 10 AA batteries which will last for approximately one year. The batteries are not rechargeable, but you can replace them for rechargeable batteries if you wish.

Secure entry with a code

Every user can have their own 6-digit personal code to unlock the door. The Loqed Smart Lock uses a two-button system to enter this code, to ensure fingerprints cannot give any hints for the used code (as is the case with a 10-digit way of entering a code). If multiple unsuccessful codes are entered, the lock will stop allowing codes for a while (the more unsuccessful codes, the longer it will take, up to a few hours).

How does it work?

Entering a code is done per digit. The left button (A) counts up (1, 2, 3, etc). The right button (B) makes the cursor jump to the next position, and on the final position is used to confirm the code. 

Examples for entering some codes:

  • 123456: A, B, AA, B, AAA, B, AAAA, B, AAAAA, B, AAAAAA, B

  • 123333: A, B, AA, B, AAA, B, AAA, B, AAA, B, AAA, B

  • 431121: AAAA, B, A, B, A, B, AA, B, A, B

As you can see, entering with a code requires some key presses. Therefore we recommend to not use code entry as a daily manner of entering your home.

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